Return and Claims

Print return form

Just carry out the instructions below for return an item:

Please enter following return form completely and send it to us
Please check the summary of your statements and generate the return form, if everything is correct
Please print the return form and put it into your parcel
Please do not send the parcel unless you have received our confirmation per e-mail. Depending on article and reason for return you will receive a DHL Freewayticket for shipement free of charge
Please ship the parcel with DHL and do not forget to ask for a receipt. (Depending on the measurements of your parcel it is possible that it will be fetched by us)

What shall I do in case of ...

... hidden damage during transport? [more...]
You have accepted the parcel because obviously it seems to be without damage. During unwrapping you note that there is a hidden transport damage. In this case we will send you a DHL Freewayticket and you will be able to return the parcel to our company without any forwarding charges or we will order DPD to fetch the parcel directly. If you return the parcel via DHL, please look for a post office with DHL counter. After we have received the goods we will replace them immediately.
... wrong delivery [more...]
We will deliver the right goods immediately and you will receive a DHL Freewayticket for returning the wrong delivered goods at all post offices with DHL counter free of forwarding charges or we order DPD to fetch the goods directly.
... the goods do not come up to my expectations [more...]
The end consumer may return the products purchased from us within 2 weeks of delivery of the order. If the order value exceeds at least 40,- € you will receive a DHL Freewayticket and you can return the parcel without forwarding charges or we order DPD do fetch the parcel directly.
If you return the parcel via DHL, please choose a post office with DHL counter. If the order value is under the amount of 40,- € the forwarding charges are at the expense of the buyer. Please find more information concerning right of revocation.
... the goods are damaged still within warranty period [more...]
You will receive a DHL Freewayticket for returning the goods at all post offices with DHL counter free of forwarding charges or we order DPD to fetch the goods directly. Depending on defect the product will be replaced or repaired.
... the goods need to be repaired but warranty has expired [more...]
Please enter following form and describe the defect of your product. We would like you to send us the item as parcel and please note that the post office will not deliver without postage (carriage paid). After checking the item we will submit you an offer according to reparation per e-mail. Please note that our service charge of 15,- € for verification will be at your expenses.

Statements for return

Customer Number:*	Invoice or delivery note number:*
Phone:*	E-mail:*

Items

Item No.:	Product Name	Quantity	Reason for return	Purchase Date

Please describe the reason for return in detail:

+ Add Item (max. 5)

Allocation type

Repair or replace items
Credit for my next order
Refund by bank transfer

For bank transfer please enter:

Account holder:*	Bank:*
Account number:*	Bank code:*