Return and Claims

How it works

	Fill out the form below and submit
	Print out the return slip and enclose it in the package
	Wait until you get all the necessary return information from us via e-mail
	Send the package. Finished!

Note: Please help us in the return process by printing your individual return ticket and enclose it in the package. This procedure is not an obligation or a mandatory prerequisite for the effective exercise of your right of cancellation.

What shall I do in case of ...

... hidden damage during transport [more...]

You have accepted the parcel because obviously it seems to be without damage. During unwrapping you note that there is a hidden transport damage. In this case we will send you a DPD Freewayticket and you will be able to return the parcel to our company without any forwarding charges or we will order DPD to fetch the parcel directly. If you return the parcel via DPD, please look for a post office with DPD counter. After we have received the goods we will replace them immediately.
... wrong delivery [more...]

We will deliver the right goods immediately and you will receive a DPD Freewayticket for returning the wrong delivered goods at all post offices with DPD counter free of forwarding charges or we order DPD to fetch the goods directly.
... the goods do not come up to my expectations [more...]

The end consumer may return the products purchased from us within 2 weeks of delivery of the order. If the order value exceeds at least 40,- € you will receive a DPD Freewayticket and you can return the parcel without forwarding charges or we order DPD do fetch the parcel directly.
If you return the parcel via DPD, please choose a post office with DPD counter. If the order value is under the amount of 40,- € the forwarding charges are at the expense of the buyer. Please find more information concerning right of revocation.
... the goods are damaged still within warranty period [more...]

You will receive a DPD Freewayticket for returning the goods at all post offices with DPD counter free of forwarding charges or we order DPD to fetch the goods directly. Depending on defect the product will be replaced or repaired.
... the goods need to be repaired but warranty has expired [more...]

Please enter following form and describe the defect of your product. We would like you to send us the item as parcel and please note that the post office will not deliver without postage (carriage paid). After checking the item we will submit you an offer according to reparation per e-mail. Please note that our service charge of 15,- € for verification will be at your expenses.

Statements for return

Customer Number:*	Invoice or delivery note number:*
Phone:*	E-mail:*

Items

Item No.::	Quantity:	Reason for return:	Purchase Date:

Product Name:

Please describe the reason for return in detail:

Add Item (max. 5)

Allocation type

For bank transfer please enter:

Account holder:*	Bank:*
IBAN:*	BIC:*

* necessary information

	Repair or replace items
	Credit for my next order
	Refund by bank transfer
	Refund by PayPal
	No clearing, because the product has not yet been paid